Hi all, i use RT 3.6.1 and look for a scrip that automatically closes new ticktes that have subjects that contain special words.
an example: i have some UPS from APC wich send emails after performing selftesting. The subject is somehing like "HOMER passes internal self test" where HOMER is the name of the UPS. This email should be sent to rt. RT then opens a new ticket. Now i want a scrip that closes the ticket automatically when the subject of an email contains specail words. So status mails will still generate tickets but are closed immediately (fpt statistic purpose). Status mails with an error like "Error 123 while HOMER performing self test" then correctly will open a ticket that stays open. My problem here is, that i know nothing about perl coding, so i can't code this scrip by myself. Maybe sombody has allready a scrip wich works similar, or maybe somebody could code it? Thanks for help Thomas _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
