Got a pretty bad problem here.
Just pressing 'Reply/Comment' on the top header bar of a ticket is
causing transactions to be created, scrips to fire and therefore
blank emails to get sent out based on those scrips.....
If I press reply (which has '<domain>/Ticket/Update.html?
Action=Respond&id=26552#updateticket' as the link) causes:
Jul 3 19:49:39 calypso RT: Use of uninitialized value in
substitution (s///) at /opt/rt3/lib/RT/Interface/Web.pm line 617. (/
opt/rt3/lib/RT/Interface/Web.pm:617)
Jul 3 19:49:39 calypso RT: Encode::Guess failed: ; fallback to
iso-8859-1 (/opt/rt3/lib/RT/I18N.pm:414)
Jul 3 19:49:39 calypso RT: Guessed encoding: ascii
Jul 3 19:49:39 calypso RT: Encode::Guess failed: ; fallback to
iso-8859-1 (/opt/rt3/lib/RT/I18N.pm:414)
Jul 3 19:49:39 calypso RT: Guessed encoding: ascii
Jul 3 19:49:39 calypso RT: About to think about scrips for
transaction #264739
Jul 3 19:49:39 calypso RT: About to prepare scrips for transaction
#264739
Jul 3 19:49:39 calypso RT: Found 2 scrips
Jul 3 19:49:39 calypso RT: Found 1 scrips
Jul 3 19:49:39 calypso RT:
<[EMAIL PROTECTED]> #26552/264739
- Scrip 6 (/opt/rt3/lib/RT/Action/SendEmail.pm:243)
Jul 3 19:49:39 calypso RT:
<[EMAIL PROTECTED]> sent To:
<email address> Cc: <email address> (/opt/rt3/lib/RT/Action/
SendEmail.pm:274)
Jul 3 19:49:39 calypso RT: About to think about scrips for
transaction #264740
Comment (<domain>/Ticket/Update.html?
Action=Comment&id=26552#updateticket) does the following:
Jul 3 19:52:12 calypso RT: Use of uninitialized value in
substitution (s///) at /opt/rt3/lib/RT/Interface/Web.pm line 617. (/
opt/rt3/lib/RT/Interface/Web.pm:617)
Jul 3 19:52:12 calypso RT: Encode::Guess failed: ; fallback to
iso-8859-1 (/opt/rt3/lib/RT/I18N.pm:414)
Jul 3 19:52:12 calypso RT: Guessed encoding: ascii
Jul 3 19:52:12 calypso RT: Encode::Guess failed: ; fallback to
iso-8859-1 (/opt/rt3/lib/RT/I18N.pm:414)
Jul 3 19:52:12 calypso RT: Guessed encoding: ascii
Jul 3 19:52:12 calypso RT: About to think about scrips for
transaction #264742
Jul 3 19:52:12 calypso RT: About to prepare scrips for transaction
#264742
Jul 3 19:52:12 calypso RT: Found 1 scrips
Jul 3 19:52:12 calypso RT: Found 0 scrips
what possible transaction can get triggered by just pressing 'Reply/
Comment'??????
Cheers in advance!
Justin
------------------------------------------------------
Justin Hayes
Support Manager
[EMAIL PROTECTED]
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