Ahh re-read the note about the bug:
NOTE: RT from 3.6.x up to 3.6.3 has a bug that creates an extra
"correspond"-transaction to fetch the mailaddresses on a correspon-
reply in transactionbatch-stage. A patch was posted to the rt-users
list for this bug: http://lists.bestpractical.com/pipermail/rt-users/
attachments/20070204/4f331f76/rt-3.6.3-transaction_batch.bin
Read it before trying Batch out but hadn't understood it's implication.
Justin
------------------------------------------------------
Justin Hayes
Support Manager
[EMAIL PROTECTED]
On 3 Jul 2007, at 20:25, Justin Hayes wrote:
Hmm possibly a bug with UseTransactionBatch ?
I'm using 3.6.3. If I put my scrips back to TransactionCreate
instead of TransactionBatch it stops doing it again....
Justin
------------------------------------------------------
Justin Hayes
Support Manager
[EMAIL PROTECTED]
On 3 Jul 2007, at 19:51, Justin Hayes wrote:
Got a pretty bad problem here.
Just pressing 'Reply/Comment' on the top header bar of a ticket is
causing transactions to be created, scrips to fire and therefore
blank emails to get sent out based on those scrips.....
If I press reply (which has '<domain>/Ticket/Update.html?
Action=Respond&id=26552#updateticket' as the link) causes:
Jul 3 19:49:39 calypso RT: Use of uninitialized value in
substitution (s///) at /opt/rt3/lib/RT/Interface/Web.pm line 617.
(/opt/rt3/lib/RT/Interface/Web.pm:617)
Jul 3 19:49:39 calypso RT: Encode::Guess failed: ; fallback to
iso-8859-1 (/opt/rt3/lib/RT/I18N.pm:414)
Jul 3 19:49:39 calypso RT: Guessed encoding: ascii
Jul 3 19:49:39 calypso RT: Encode::Guess failed: ; fallback to
iso-8859-1 (/opt/rt3/lib/RT/I18N.pm:414)
Jul 3 19:49:39 calypso RT: Guessed encoding: ascii
Jul 3 19:49:39 calypso RT: About to think about scrips for
transaction #264739
Jul 3 19:49:39 calypso RT: About to prepare scrips for
transaction #264739
Jul 3 19:49:39 calypso RT: Found 2 scrips
Jul 3 19:49:39 calypso RT: Found 1 scrips
Jul 3 19:49:39 calypso RT:
<[EMAIL PROTECTED]>
#26552/264739 - Scrip 6 (/opt/rt3/lib/RT/Action/SendEmail.pm:243)
Jul 3 19:49:39 calypso RT:
<[EMAIL PROTECTED]> sent To:
<email address> Cc: <email address> (/opt/rt3/lib/RT/Action/
SendEmail.pm:274)
Jul 3 19:49:39 calypso RT: About to think about scrips for
transaction #264740
Comment (<domain>/Ticket/Update.html?
Action=Comment&id=26552#updateticket) does the following:
Jul 3 19:52:12 calypso RT: Use of uninitialized value in
substitution (s///) at /opt/rt3/lib/RT/Interface/Web.pm line 617.
(/opt/rt3/lib/RT/Interface/Web.pm:617)
Jul 3 19:52:12 calypso RT: Encode::Guess failed: ; fallback to
iso-8859-1 (/opt/rt3/lib/RT/I18N.pm:414)
Jul 3 19:52:12 calypso RT: Guessed encoding: ascii
Jul 3 19:52:12 calypso RT: Encode::Guess failed: ; fallback to
iso-8859-1 (/opt/rt3/lib/RT/I18N.pm:414)
Jul 3 19:52:12 calypso RT: Guessed encoding: ascii
Jul 3 19:52:12 calypso RT: About to think about scrips for
transaction #264742
Jul 3 19:52:12 calypso RT: About to prepare scrips for
transaction #264742
Jul 3 19:52:12 calypso RT: Found 1 scrips
Jul 3 19:52:12 calypso RT: Found 0 scrips
what possible transaction can get triggered by just pressing
'Reply/Comment'??????
Cheers in advance!
Justin
------------------------------------------------------
Justin Hayes
Support Manager
[EMAIL PROTECTED]
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Community help: http://wiki.bestpractical.com
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Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
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_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
