Hello,
New to this list, looks like a lot of good information. How would one go about customizing the GUI to perform custom actions? I can see that I can customize Tabs to add more buttons to the standard reply, comment, resolve etc. How would I create a customized version of the reply/correspond action that also sets priority to 1 and sets a custom field? I'm basically trying to create a button for sev 1 tickets that can do several actions with one click. I tried adding code into the button and got an error. Thanks, JG
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