Ole Craig wrote: > I'd like to create some new rights within RT 3.6 (currently running > 3.6.0, but moving to 3.6.4 as soon as I can find time to test the > upgrade.) > > Here are the rights I'm thinking about; can anyone suggest where I > should be looking to get started, and/or holler at me if I'm obviously > misunderstanding the RT rights paradigm? (Alternatively, if something > like this stuff is already being worked on in 3.7, I'd love to hear > about it... :-) > > The need behind this is to enable various people within our OEM > partners to view the tickets that have been created by other members of > their respective organizations, without being able to see (for instance) > tickets created by other OEMs. > > > > > > SeeGroupTickets > ShowGroupTickets > ReplyToGroupTickets > > SeeGroupTickets: > A Principal with this privilege enabled for a particular group > can list tickets where any Requestor is a member of the group on > which the right has been granted and the Principal has the > SeeQueue right for the queue in which the tickets reside. > > ShowGroupTickets: > A Principal with this privilege enabled for a particular group > has the ShowTicket right for tickets where any Requestor is a > member of the group on which the right has been granted and > where the Principal has the SeeQueue right for the queue in > which the tickets reside. > > ReplyToGroupTickets > A Principal with this privilege enabled for a particular group > has the ReplyToTicket right for tickets where any Requestor is a > member of the group on which the right has been granted. > > > Thanks, > Ole >
Isn't this something that can be accomplished using Queues? All you should have to do is create a queue and a group that has the rights you're describing but use the built-in rights. Then simply assign all of the OEM users to the group. Mathew Keep up with my goings on at http://theillien.blogspot.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
