I'd also like to genericize enough that the same solution could be used for large customers, not just OEMs. I don't want to maintain dozens of queues, creating them for new customers and tweaking all the scrips, rights, and templates each time...
On Tue, 2007-07-10 at 13:46 -0400, Mathew wrote: > Isn't this something that can be accomplished using Queues? All you > should have to do is create a queue and a group that has the rights > you're describing but use the built-in rights. Then simply assign all > of the OEM users to the group. > -- /Ole Craig Security Engineer Team lead, customer support [EMAIL PROTECTED] 303-381-3824 direct 303-381-3802 support 303-381-3880 fax www.stillsecure.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
