Hi Akila,
This would probably be pretty easy to do with a cron script (sending a
report or triggering an action once a day). Using RT's API and perl, you
could just query for all tickets in a specific queue, then sort the results
by creator, then use those results to match your "> 10" criteria. It would
let you know after the fact, though, not when the user actually creates his
11th ticket.
I think that enabling this in realtime (so that something happens when the
11th ticket is created by a certain user) would be more
challenging. Certainly doable with RT scrips, but not pretty.
Regards,
Gene
At 10:20 PM 7/10/2007, Akila Amarathunga wrote:
Hi,
Is it possible to track number of email send to a queue by a email
address, so that number of tickets by that email exceed certain number
like '10' we can trigger an action.
I'm trying to implement this in our RT installation.. If someone has
done this before, please help out.
Thanks,
Akila
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Gene LeDuc, GSEC
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San Diego State University
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