Hi Gene, Thank you for the reply.. yeah I guess crontab is the way to go... guess i have to run it more frequently to monitor the tickets.. But if we can integrate it into RT.. i guess it'll be a very good feature..
Thanks, Akila On Wed, 2007-07-11 at 08:59 -0700, Gene LeDuc wrote: > Hi Akila, > > This would probably be pretty easy to do with a cron script (sending a > report or triggering an action once a day). Using RT's API and perl, you > could just query for all tickets in a specific queue, then sort the results > by creator, then use those results to match your "> 10" criteria. It would > let you know after the fact, though, not when the user actually creates his > 11th ticket. > > I think that enabling this in realtime (so that something happens when the > 11th ticket is created by a certain user) would be more > challenging. Certainly doable with RT scrips, but not pretty. > > Regards, > Gene > > > At 10:20 PM 7/10/2007, Akila Amarathunga wrote: > >Hi, > > > >Is it possible to track number of email send to a queue by a email > >address, so that number of tickets by that email exceed certain number > >like '10' we can trigger an action. > >I'm trying to implement this in our RT installation.. If someone has > >done this before, please help out. > > > >Thanks, > >Akila > > > > > >_______________________________________________ > >http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > > >Community help: http://wiki.bestpractical.com > >Commercial support: [EMAIL PROTECTED] > > > > > >Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > >Buy a copy at http://rtbook.bestpractical.com > > -- Akila Amarathunga Linux Systems Engineer; WSO2, Inc.; http://www.wso2.com/ email: [EMAIL PROTECTED]; cell: +94 71 682 9488; fax: 0112424303 "Oxygenating the Web Service Platform."
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_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
