RT v3.6.3 running on Solaris 10, perl 5.8.4, CGI.pm > 2.89 (example.com = example domain)
My browser crash, returns the error below, everytime I fill in one of the following field in the Ticket creation site: Requestor, CC, Admin CC. Browser Error ------------- Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator, [EMAIL PROTECTED] and inform them of the time the error occurred, and anything you might have done that may have caused the error. More information about this error may be available in the server error log. -------------------------------------------------------------------------------- Apache/2.0.58 (Unix) DAV/2 mod_fastcgi/2.4.2 mod_ssl/2.0.58 OpenSSL/0.9.8b PHP/5.2.2 Server at rt.example.com Port 443 And the below is in my log. [Thu Jul 12 15:09:12 2007] [error] [client 192.168.1.101] FastCGI: comm with server "/opt/rt3/bin/mason_handler.fcgi" aborted: idle timeout (120 sec), referer: https://rt.example.com/Ticket/Create.html?Queue=5 [Thu Jul 12 15:09:12 2007] [error] [client 192.168.1.101] FastCGI: incomplete headers (0 bytes) received from server "/opt/rt3/bin/mason_handler.fcgi", referer: https://rt.example.com/Ticket/Create.html?Queue=5 [Thu Jul 12 15:11:48 2007] [error] [client 192.168.1.101] FastCGI: comm with server "/opt/rt3/bin/mason_handler.fcgi" aborted: idle timeout (120 sec) [Thu Jul 12 15:11:48 2007] [error] [client 192.168.1.101] FastCGI: incomplete headers (0 bytes) received from server "/opt/rt3/bin/mason_handler.fcgi" I'm thinking it has to do with FastCGI but not certain where to troubleshoot or configure to prevent the error. Thanks for the help. Regards, Mike ____________________________________________________________________________________ Expecting? Get great news right away with email Auto-Check. Try the Yahoo! Mail Beta. http://advision.webevents.yahoo.com/mailbeta/newmail_tools.html _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
