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I'm trying to install RTFM 2.2.0RC5 on a 'virtual private server', where
everything must go inside my home directory and I'm a non-privileged user.
I've already had RT 3.6.3 installed and running fine, so I just followed
the install instructions in the RTFM distribution, modifying them to set
my appropriate environment variables for perl installations and for the
location of all my RT stuff.
I was able to complete the 'perl Makefile.PL' OK, since I passed it all
the proper settings for my environment variables. Also, 'make install'
went fine: things got installed in the correct places. And all my perl
pre-reqs are properly installed (as shown by 'make checkdeps').
In fact, when I restart my apache and look at RT, I see all the RTFM
links. But when I try to create a class, I'm told that the table
'rt3.FM_Classes' doesn't exist. This is, of course, because I hadn't yet
run 'make initdb'.
However, when I run 'make initdb', I get this message:
Couldn't load RT config file /users/ist-rt/RT/rt/ist-rt/etc/RT_SiteConfig.pm
as user ist-rt / group ist-rt. The file is owned by user ist-rt and
group ist-rt. This usually means that the user/group your webserver is
running as cannot read the file. Be careful not to make the permissions
on this file too liberal, because it contains database passwords. You
may need to put the webserver user in the appropriate group (ist-rt) or
change permissions be able to run succesfully
But this is not correct! I *am* running as user 'ist-rt' and group
'ist-rt'. My RT_SiteConfig.pm file is owned by user ist-rt and group
ist-rt, with permissions 0640. And, although I don't see what my web
server has to do with this, the fact is that the web server also runs as
user 'ist-rt', group 'ist-rt'.
So why is make initdb giving this complaint?
BTW: This is my first install of RTFM, so it's not an upgrade.
Thanks.
Mike
_________________________________________________________________________
Mike Friedman Information Services & Technology
[EMAIL PROTECTED] 2484 Shattuck Avenue
1-510-642-1410 University of California at Berkeley
http://socrates.berkeley.edu/~mikef http://ist.berkeley.edu
_________________________________________________________________________
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