>>> <[EMAIL PROTECTED]> schrieb am Fr, Jul 13, 2007 um 2:50 in Nachricht <[EMAIL PROTECTED]>: > Stefan, in a nutshell, this is the default behavior of RT. Users get > created when added as CC to a ticket, or when some 'outside' user creates a > ticket via email.
okay. No problem. How do I convert them into 'real' users? > But those users are disabled by default - they don't have permissions. The > reason you don't see those users in the drop-down list is because you need > to select 'include disabled users in search' at the bottom of the screen. No. I find them in only 1 or 2 places, and never in the normal users list, regardless if I enable the view of disabled users. > I don't think you can delete those users other than removing them manually > from the DB - but I don't think that would be a good idea. There is no > reason to delete them in the first place. > The problem is, sometimes people get cc'ed, and after a while, when they get more involved, they are created as real users. But then their email-address can not be filled in, because it is already existent somewhere in the database. As a workaround I have manually manipulated those address-entries of the automatically created users in the database directly. Not very cool, I know. Best regards, Stefan _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
