Stefan, in a nutshell, this is the default behavior of RT. Users get
created when added as CC to a ticket, or when some 'outside' user creates a
ticket via email.
But those users are disabled by default - they don't have permissions. The
reason you don't see those users in the drop-down list is because you need
to select 'include disabled users in search' at the bottom of the screen.
I don't think you can delete those users other than removing them manually
from the DB - but I don't think that would be a good idea. There is no
reason to delete them in the first place.
James Moseley
"Stefan Marx"
<[EMAIL PROTECTED]
BER.DE> To
Sent by: <[email protected]>
rt-users-bounces@ cc
lists.bestpractic
al.com Subject
[rt-users] Users seem to be created
automagically
07/13/2007 07:31
AM
Hi,
I have some users in our RT 3.6.3 which seem to be created
automagically by having someone placing their email-address into some
fields (I think some users have CC'ed them like in their email-system)
However, they do not appear in most drop-down lists, where I can choose
users, only in some.
But how can I get rid of them, they do not show up in the users list,
and how can I change this behaviour? Is it enough to clean them out of
the Users-table in the database? And is there a configuration parameter
to stop them from appearing?
Regards, Stefan
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