Hi All, Thanks for the update from Kevin and Manuel. I forgot to mention that I'm using a Windows Version of RT. And I found that the extension which you suggested is for Linux version. If anyone have done this in Windows version please help me.
Thanks in advance. Regards, Sridhar Adabala. Date: Mon, 16 Jul 2007 11:06:36 -0400 From: Kevin Falcone <[EMAIL PROTECTED]> Subject: Re: [rt-users] How to configure for multiple domains. To: RT Users <[email protected]> Message-ID: <[EMAIL PROTECTED]> Content-Type: text/plain; charset=US-ASCII; delsp=yes; format=flowed On Jul 16, 2007, at 8:40 AM, Sridhar Adabala wrote: > I created different queues as eurocallingcards and vedatelecom and > able to manage to get the emails for them. And when creating new > ticket for vedatelecom the auto reply emails which are going with > subject [Eurocallingcards # {ticket no}] subject for vedatelecom > also. I would like to change the subject as [Vedatelecom #{ticket > No}]. I had created new template and scrips for vedatelecom queue > and able to manage the correspondence address. > > But unable to change the subject. Please if anyone can help in this > kindly update me. The branded queues extension should do what you want http://search.cpan.org/dist/RT-Extension-BrandedQueues/ -kevin --------------------------------- Get the free Yahoo! toolbar and rest assured with the added security of spyware protection.
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