Somewhere, somehow, all of your users have "OwnTicket" rights. RTx::RightsMatrix can help you track this down.
Chris Poupart wrote: > Hi All, > > I am in the process of upgrading our installation (and migrating to a > new server) from 3.2.2 to 3.6.1. > > So far, I haven't had any problems, except for some performance issues > with the Query Builder. > > Specifically, the behaviour for populating the drop down list for the > "Owner" field in 3.2.2 is simply to list all the currently authorized > users. This limits you in that you can't search by people who have > been deactivated, etc. > > In 3.6 (and i think even in 3.4) this behaviour was changed and the > drop down is populated with ALL users, including deactivated users. > This is a huge performance hit for us as it loads a few thousand > names. Instead of the Build.html page loading in under a second, it > takes roughly 20 seconds. As well, with that many names in the > dropdown, it is almost completely useless to use. > > I am unfortunately not much of a Perl hacker, and so I am not sure > where to make the changes to fix this. Ideally, I would love to > replace the drop-down with a text field for free-form entry, but > barring that, I would settle with returning the behaviour to the way > that it is in 3.2. > > Any hints would be much appreciated. > > Thanks! > > Chris Poupart > Network System Administrator > Development, Alumni and University Relations > McGill University > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com -- Drew Barnes Applications Analyst Network Resources Department Raymond Walters College University of Cincinnati _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
