Hi, as far as I understand, acl rule ModifyTicket somehow includes the ReplyToTicket permission.
Is there any possibility to grant users or groups to ModifyTicket (so they can move tickets from Queue to Queue or change the Status etc.) but still to prevent them from posting a Reply (ReplyToTicket)? I want to grant ReplyToTicket only to selected users/groups. I was trying but haven't found any suitable ACL rules combination. Is it in principle possible or it will require some core programming? I'm using RT 3.6.4 with RTFM 2.2.0RC5 Thank you for any advice or pointing me to the right direction. David _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
