David Svejda wrote:
> Hi,
>
> as far as I understand, acl rule ModifyTicket somehow includes the
> ReplyToTicket permission.
>
> Is there any possibility to grant users or groups to ModifyTicket (so
> they can move tickets from Queue to Queue or change the Status etc.) but
> still to prevent them from posting a Reply (ReplyToTicket)? I want to
> grant ReplyToTicket only to selected users/groups.
>
> I was trying but haven't found any suitable ACL rules combination. Is it
> in principle possible or it will require some core programming?
>
> I'm using RT 3.6.4 with RTFM 2.2.0RC5
>
> Thank you for any advice or pointing me to the right direction.
>
>
> David
I think I got it :) In Update.html on line 174 changing from
$CanRespond = 1 if ( $TicketObj->CurrentUserHasRight('ReplyToTicket') or
$TicketObj->CurrentUserHasRight('ModifyTicket') );
to
$CanRespond = 1 if ( $TicketObj->CurrentUserHasRight('ReplyToTicket') );
will do the trick. I know it's not perfect solution, but it works. Maybe
it helps someone in future.
David
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