Hi list,
I was just curious what other organisations do regarding the
management of all changes and development on their RT instances?
For example, if you have a team developing custom integrations/add-
ons to RT, do they have a separate development instance? who handles
the migration of the completed add-on into the production/live RT
instance? Is every change documented somewhere?
Similarly for managing via the web interface; eg. do you have
multiple people creating Scrips? Is this done all on the live site at
the risk of interrupting currently functioning Scrips? If not, do you
do this sort of work on a development instance and then have a person
in charge of doing quality assurance and then migrating these changes
live?
Any thoughts would be interesting. :)
--
Tom Lanyon
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
