Tom,
We are in the process of designing a "workflow" process that is
executed by scrips that require a CF to be changed to a specified value
(approval of the request, approval of the testing, approval of the QA
results, etc.) before automatically promoting the ticket status to a new
value ("rq approvd", "qa approvd", etc.). This meant adding some new
ticket status values, creating a Custom Field with values relative to
the approval of each stage of development, an "Approval Group" as the
only group with the permission to modify said CF and of course, the
scrips to execute when the CF is modified. We initiated this design as a
more robust answer to the "Approvals" concept that RT offers as a default.
Kenn
LBNL
Tom Lanyon wrote:
Hi list,
I was just curious what other organisations do regarding the management
of all changes and development on their RT instances?
For example, if you have a team developing custom integrations/add-ons
to RT, do they have a separate development instance? who handles the
migration of the completed add-on into the production/live RT instance?
Is every change documented somewhere?
Similarly for managing via the web interface; eg. do you have multiple
people creating Scrips? Is this done all on the live site at the risk of
interrupting currently functioning Scrips? If not, do you do this sort
of work on a development instance and then have a person in charge of
doing quality assurance and then migrating these changes live?
Any thoughts would be interesting. :)
--
Tom Lanyon
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