Hi Gary
would be nice. Sometimes users email our support staff directly, rather than
using '[EMAIL PROTECTED]'. The support person then typically forwards that
email to [EMAIL PROTECTED] to get it into trac (especially if they're
traveling or it's a weekend and they don't have easy access to the web
interface).
If your staff are using Thunderbird, I can recommend the MailRedirect
extension - http://mailredirect.mozdev.org/ - it's like forwarding,
except the mail appears to have originated from the customer. (some
other MUAs have this functionality built in - mutt springs to mind).
Cheers
Toby
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