Toby Darling wrote: > Hi Gary > >> ...The support person then typically forwards that > > If your staff are using Thunderbird, I can recommend the MailRedirect
Thanks Toby -- that's not a bad idea. We do mostly use Tbird, but unfortunately I can't make everyone install the extension and use it :-(, and besides some of them are on Macs, especially on the road. Still, it may help until a centralized RT solution comes along. I also thought about extending the RT commands-by-email extension; that might work, if I can learn enough about how it works. -- Gary _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
