Hello to all, and thank you for this great software.
I'm configuring RT for my company, still lot of info to find out but I could not easily find a way to set a custom script that sends a mail to a user (or email address) only if the creator is member of a certain group. In other words, I want to have the customer care manager to be in CC for all the tickets requested by a user in customercare group thank you for your help! a reply or a link to a web resource will be greatly appreciated ...... ruben -- Ruben Pandolfi [EMAIL PROTECTED] ............................................................... I have crossed oceans of space to mail you.
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