Edit the query and go to the Advanced page. then add something like
this in the 2nd box:
'<a href="/Ticket/Display.html?id=__id__">__id__</a>/Title:#',
'<small>__QueueName__</small>',
'<small>__Status__</small>',
'<small>__Priority__</small>',
'<small>__CreatedRelative__</small>',
'<small><a href="/Ticket/Display.html?id=__id__">__Subject__</small></
a>/Title:Subject',
'<a href="/Ticket/Update.html?
Status=open&Action=Comment&id=__id__#updateticket">Take</a>/
TITLE: '
Note mine is customised for small text and I have a custom Take link,
but you get the idea...
Justin
------------------------------------------------------
Justin Hayes
Support Manager
[EMAIL PROTECTED]
On 11 Jul 2007, at 19:46, Greg Petras wrote:
This was accidentally posted to rt-devel first. I should have sent it
to rt-users. Please excuse my mistake.
I've got a working configuration of RT 3.6.3 on Apache 2.0.59,
mod_perl 2.0.3, and Perl 5.8.8.
I was asked to modify the '10 highest priority tickets' section. I
added 'Priority greater than 0' to the search, and saved the search
"[_1] highest priority tickets I own". Now all users, including mine,
have a list of tickets and tickets numbers as we did before, but there
are no hyperlinks to click through to the ticket. I tried to remove
the 'priority greater than 0' addition to the search, and saved it,
but the hyperlinks are still not back. I've also looked at a database
dump from last night and have tried to restore the storable data in
the database in the Attributes table (value = '1'). Has anyone seen
this behavior, or know how to revert the change so that the ticket
numbers and ticket subjects are hyperlinks?
Thanks a lot,
Greg
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