Justin - Thanks for the reply. I ended up fixing this a while back. I got pretty deep into investigating the problem, but never found out why the default search changed for all users. I found the location in the database where this search was stored, and found it was base64 encoded. When I decoded it from a backup, and the current database, they did not show any changes. Anyway, I ended up spinning up a new install in my lab and copying the contents of the same screen you suggested below to fix the problem.
Thanks again for the reply. Greg On 7/23/07, Justin Hayes <[EMAIL PROTECTED]> wrote: > > Edit the query and go to the Advanced page. then add something like this in > the 2nd box: > > '<a > href="/Ticket/Display.html?id=__id__">__id__</a>/Title:#', > '<small>__QueueName__</small>', > '<small>__Status__</small>', > '<small>__Priority__</small>', > '<small>__CreatedRelative__</small>', > '<small><a > href="/Ticket/Display.html?id=__id__">__Subject__</small></a>/Title:Subject', > '<a > href="/Ticket/Update.html?Status=open&Action=Comment&id=__id__#updateticket">Take</a>/TITLE: > ' > > Note mine is customised for small text and I have a custom Take link, but > you get the idea... > > Justin > > > > ------------------------------------------------------ > Justin Hayes > Support Manager > [EMAIL PROTECTED] > > > > > On 11 Jul 2007, at 19:46, Greg Petras wrote: > > This was accidentally posted to rt-devel first. I should have sent it > to rt-users. Please excuse my mistake. > > I've got a working configuration of RT 3.6.3 on Apache 2.0.59, > mod_perl 2.0.3, and Perl 5.8.8. > > I was asked to modify the '10 highest priority tickets' section. I > added 'Priority greater than 0' to the search, and saved the search > "[_1] highest priority tickets I own". Now all users, including mine, > have a list of tickets and tickets numbers as we did before, but there > are no hyperlinks to click through to the ticket. I tried to remove > the 'priority greater than 0' addition to the search, and saved it, > but the hyperlinks are still not back. I've also looked at a database > dump from last night and have tried to restore the storable data in > the database in the Attributes table (value = '1'). Has anyone seen > this behavior, or know how to revert the change so that the ticket > numbers and ticket subjects are hyperlinks? > > Thanks a lot, > > Greg > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a > copy at http://rtbook.bestpractical.com > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
