Hi Tom,
Try naming your local template Autoreply
If a queue template has the same name as a global template it will be used
instead of the global. I think this is what you want.
It would seem that your scrip should work, but it might be that RT only
triggers one scrip per transaction and that the global OnCreate is winning
the coin toss. Early on I disabled every global scrip and just create the
ones that I need locally. This way there are no surprises when RT sends a
reply that I didn't want sent. I do have 1 global scrip, but I wrote it
and I know that I want it to work across all queues (it's an e-mail
password reset scrip).
Regards,
Gene
At 04:38 AM 7/22/2007, Tom Storey wrote:
This afternoon I installed RT 3.6.4, Ive setup a queue, I can email into
it, I can get a response to say a ticket has been created, but I cannot
seem to get it to reply with my own custom message.
Unless Im missing something so bleedingly obvious, this is what Ive done:
1. Click on Configuration, Queues, select my queue, click Templates, and
create a template
2. click on Scrips, then New scrip, and add a scrip using the following
parameters:
Description: Requestor creates ticket
Condition: On Create
Action: Autoreply To Requestors
Template: the template I created above
Stage: TransactionCreate
3. send a new test email to my queue
However, I still receive an auto reply message as per the global default
template.
Have I missed something, or is it not working as it should?
--
Gene LeDuc, GSEC
Security Analyst
San Diego State University
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