Tom,
I had the same problem in terms of the blank line requirement after
headers. However, on page 137 of the Essentials book, there is a little
comment about content in a template and it reads "RT treats each line as
a header until it finds a blank line". I guess I was supposed to
intuitively figure that a blank line is needed after the header. Oh
well. nice to see I'm not so odd after all.
As to global scrips and templates, I have disabled all except
correspondence and replaced them with our own with different names using
our own templates (different names as well). No duplicate E_mails and
they all work fine. You might want to come up with a naming scheme for
the types of notification scrips you will want and disable all other
scrips for the same actions.
Kenn
LBNL
Tom Storey wrote:
Nevermind I got it working.
Seems it doesnt like it if the template doesnt have "Subject: AutoReply:
{$Ticket->Subject}" at the beginning of it, which Im assuming must be an
actual email header for the subject.
Now its working.
Though I ran into a second issue which Ive since resolved too, which was
that I was then getting two autoresponses to say the ticket had been
created. That was fixed easily enough by disabling the global default.
Something I would have also preferred to not neccessarily have to do,
but I can live with creating scrips and templates for each queue more
than I can live with having to only use the global default :-)
Now if only I had found that in some documentation somewhere... :-P
Thanks again!
----- Original Message -----
*From:* Tom Storey <mailto:[EMAIL PROTECTED]>
*To:* Gene LeDuc <mailto:[EMAIL PROTECTED]>
*Cc:* [email protected]
<mailto:[email protected]>
*Sent:* Tuesday, July 24, 2007 8:32 PM
*Subject:* Re: [rt-users] Autoreply scrip doesnt execute
Hi Gene,
Thanks for your suggestion.
When I name my template Autoreply (previously it was named "tunnel:
Autoreply", for the "tunnel" queue), I dont get any response at all,
not even the default template :-)
I did also try naming my scrip Autoreply, but same result. When the
Template is named Autoreply, nothing happens at all.
I do get automatic reply when I resolve the tickets, however.
Any other suggestions?
I really would prefer to avoid having to use the global default as I
would like to convey queue specific information to requestors.
Thanks,
Tom
----- Original Message -----
*From:* Gene LeDuc <mailto:[EMAIL PROTECTED]>
*To:* Tom Storey <mailto:[EMAIL PROTECTED]>
*Cc:* [email protected]
<mailto:[email protected]>
*Sent:* Tuesday, July 24, 2007 1:53 AM
*Subject:* Re: [rt-users] Autoreply scrip doesnt execute
Hi Tom,
Try naming your local template Autoreply
If a queue template has the same name as a global template it
will be used instead of the global. I think this is what you want.
It would seem that your scrip should work, but it might be that
RT only triggers one scrip per transaction and that the global
OnCreate is winning the coin toss. Early on I disabled every
global scrip and just create the ones that I need locally. This
way there are no surprises when RT sends a reply that I didn't
want sent. I do have 1 global scrip, but I wrote it and I know
that I want it to work across all queues (it's an e-mail
password reset scrip).
Regards,
Gene
At 04:38 AM 7/22/2007, Tom Storey wrote:
This afternoon I installed RT 3.6.4, Ive setup a queue, I can
email into it, I can get a response to say a ticket has been
created, but I cannot seem to get it to reply with my own
custom message.
Unless Im missing something so bleedingly obvious, this is
what Ive done:
1. Click on Configuration, Queues, select my queue, click
Templates, and create a template
2. click on Scrips, then New scrip, and add a scrip using the
following parameters:
Description: Requestor creates ticket
Condition: On Create
Action: Autoreply To Requestors
Template: the template I created above
Stage: TransactionCreate
3. send a new test email to my queue
However, I still receive an auto reply message as per the
global default template.
Have I missed something, or is it not working as it should?
--
Gene LeDuc, GSEC
Security Analyst
San Diego State University
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Commercial support: [EMAIL PROTECTED]
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