Hi to all, well, when i need a scrip to do this, what can i use the remindes for? I thought this was exactly the hole purpose of the reminder. It automatically reminds me by reopening a ticket. Only a list of reminders is not a reminder-function i know from Outlook for example.
Does anybody have a functionalty like this implemented in RT? I'm not really familiar with writing scrips so maybe someone can help me out? thanks a Lot Thomas Am 04.07.2007 15:55 Uhr schrieb "Jesse Vincent" unter <[EMAIL PROTECTED]>: > > On Jul 2, 2007, at 4:47 PM, Thomas Hecker wrote: > >> Hi to all, >> >> i have the problem, that a reminder does not re-open a ticket. It >> keeps >> standing in the list of reminders, but does not open a ticket, when >> the time >> for it has come. > > That's not specced behavior, but it could be pretty easily added > using a scrip. > > Jesse > >> You can find a screenshot right here: >> http://www.thomashecker.de/rt.gif >> >> In it you can see, that there is a reminder that should have re- >> open the >> ticket #42 16 hours ago, but didn't. >> >> I'm running rt 3.6.1 on a debian 4.0 linux using sendmail for all >> email >> stuff. there are no other applications running on the server. >> >> There were no modifications done to the codebase or any other scripts >> installed. >> >> can somebody point me in the right direction? >> >> Thanks for help! >> Thomas >> >> >> _______________________________________________ >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> >> Community help: http://wiki.bestpractical.com >> Commercial support: [EMAIL PROTECTED] >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com >> > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
