Using RT 3.6.3....
I have the following situation:
* user A creates a ticket copying list B
* user C (a member of B) replies to the ticket with more information
* a second ticket is created, even though user C's email was tagged
correctly in the subject line
If user C is directly CC'd (instead of through an email list, which RT
obviously has no way of knowing about), then the reply goes into the
original ticket as desired. Is there a way to prevent RT from creating
a new ticket when anyone replies to a ticket?
Thanks!
--
Regards,
joe
Joe Casadonte
[EMAIL PROTECTED]
========== ==========
== The statements and opinions expressed here are my own and do not ==
== necessarily represent those of Oracle Corporation. ==
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