On 8/2/2007 6:39 PM, Kris Boutilier wrote:
Are you certain that User C is replying to the email generated by RT and
not to the message that User A cc:ed to the list?
It happened again this morning, and you are indeed correct; he responded
to the original email, not the RT email. I thought I had researched
this the last time I was going to post about it (and never did,
obviously); I guess I failed to research it well enough.
This is even worse, of course, as I don't know how to prevent the
behavior, other than educating users. It's seriously annoying, having
to manually merge the tickets all the time.
--
Regards,
joe
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