RT 3.6.1
Condition: On Queue Change
Action: User Defined
Template: Not sure which one I should be using
I figure that that the Custom action cleanup code should be
$self->TicketObj->SetStatus("new"); and $self->TicketObj->SetOwner("Nobody");
but nothing happens.
This is my first attempt at a custom scrip so I don't know what needs to be
done/in place for it to work. My Custom Condition is blank, my Custom action
preparation code is blank.
Any thoughts?
Mathew
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