I did what you suggested. It still isn't having an effect. The owner doesn't change nor does the status.
Keep up with me and what I'm up to: http://theillien.blogspot.com Gene LeDuc wrote: > Hi Mathew, > > If you have that code in the Cleanup area, make sure you have a "return > 1;" in the Prep area (otherwise the Cleanup code doesn't execute). > > I'm not sure that you can pass "Nobody" to the SetOwner method; I think > it wants an Id rather than a name. Use $RT::Nobody->Id to get the Id > for "Nobody": > $self->TicketObj->SetOwner($RT::Nobody->Id); > > Regarding which template, it doesn't matter because User Defined actions > can't access templates. I always set it to Global:Blank so I don't > think that it's actually doing anything. > > Regards, > Gene > > At 08:23 AM 8/14/2007, Mathew Snyder wrote: >> RT 3.6.1 >> >> Condition: On Queue Change >> Action: User Defined >> Template: Not sure which one I should be using >> >> I figure that that the Custom action cleanup code should be >> $self->TicketObj->SetStatus("new"); and >> $self->TicketObj->SetOwner("Nobody"); >> but nothing happens. >> >> This is my first attempt at a custom scrip so I don't know what needs >> to be >> done/in place for it to work. My Custom Condition is blank, my Custom >> action >> preparation code is blank. >> >> Any thoughts? >> Mathew >> -- >> Keep up with me and what I'm up to: http://theillien.blogspot.com >> _______________________________________________ >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> >> Community help: http://wiki.bestpractical.com >> Commercial support: [EMAIL PROTECTED] >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com > > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
