Hi David,
Try turning your logging level up to Debug (in RT_SiteConfig.pm) and then
see what turns up in rt.log. Remember to restart your web server so the
change takes effect.
Regards,
Gene
At 03:09 PM 8/23/2007, davidturnau wrote:
I have a Create Ticket scrip that works until I try to reference a custom
field. The template looks like this:
===Create-Ticket: hardware
Queue: Hardware
Subject: {$Ticket->FirstCustomFieldValue('Product');}
The Custom Field "Product" exists and is applied to queue that the scrip is
running in. I have set the 'see', 'modify' and 'admin' rights for everyone.
The worst part is that this was working fine yesterday and today it is
failing. I have tried many options to set this value that I have found on
this mailing list and I still can't get it to work.
My RT version is 3.4.4
My server is running Ubuntu 6.10
The syslog error is:
Aug 23 13:08:29 support-server RT: Exiting subroutine via next at
/usr/share/request-tracker3.4/lib/RT/Action/CreateTickets.pm line 980.
(/usr/share/request-tracker3.4/lib/RT.pm:287)
Any suggestions would be greatly appreciated.
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--
Gene LeDuc, GSEC
Security Analyst
San Diego State University
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