Update:
This is no longer a custom fields issue. Everything works fine with text but
I can't call perl in the template at all (it seems)
I have changed the subject line to:
Subject: {$Ticket->id}
and
Subject: {$Ticket->id()}
and got the following error in rt.log each time:
Subject: Can't call method "id" on an undefined value at template line 2.
-dt
davidturnau wrote:
>
> I have a Create Ticket scrip that works until I try to reference a custom
> field. The template looks like this:
>
> ===Create-Ticket: hardware
> Queue: Hardware
> Subject: {$Ticket->FirstCustomFieldValue('Product');}
>
> The Custom Field "Product" exists and is applied to queue that the scrip
> is running in. I have set the 'see', 'modify' and 'admin' rights for
> everyone.
>
> The worst part is that this was working fine yesterday and today it is
> failing. I have tried many options to set this value that I have found on
> this mailing list and I still can't get it to work.
>
> My RT version is 3.4.4
> My server is running Ubuntu 6.10
> The syslog error is:
> Aug 23 13:08:29 support-server RT: Exiting subroutine via next at
> /usr/share/request-tracker3.4/lib/RT/Action/CreateTickets.pm line 980.
> (/usr/share/request-tracker3.4/lib/RT.pm:287)
>
> Any suggestions would be greatly appreciated.
>
--
View this message in context:
http://www.nabble.com/Need-help-referencing-custom-fields-in-CreateTicket-template-tf4320089.html#a12303840
Sent from the Request Tracker - User mailing list archive at Nabble.com.
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
