To all,
I need some help with a scrip. I have the following coded:
#
#----------------------------------------------------------------------------
# Custom condition:
#----------------------------------------------------------------------------
#
# Check for ticket status changed to "open"
#
my $trans = $self->TransactionObj;
return ($trans->Type eq "Status" &&
$trans->NewValue eq "open");
#----------------------------------------------------------------------------
# Custom action preparation code:
#----------------------------------------------------------------------------
# set new Work-Status value
my $ticket = $self->TicketObj;
my $cf_obj = RT::CustomField->new($RT::SystemUser);
my $cf_name = "Work-Status";
my $cf_value = "Estimating Effort";
$cf_obj->LoadByName( Name => $cf_name );
$RT::Logger->debug( "Loaded \$cf_obj->Name = ". $cf_obj->Name() ."\n" );
$cf_obj->AddValueForObject( Object=>$ticket, Content=>$cf_value, );
return 1;
#----------------------------------------------------------------------------
# Custom action cleanup code: None
#----------------------------------------------------------------------------
When I change the ticket status to "open", nothing happens. I do have a
notification scrip that produces an E_mail notification based on the
same user-defined condition and that works. But nothing else is getting
done. Any ideas as to why? I have another scrip similar to this one
(different Custom field modified and for only 1 particulat queue) and it
doesn't work either. Thanks in advance.
Kenn
LBNL
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