Hi Kenn,
Here's how I'd do it using my the set_custom function I use in my scrips:
set_custom("Work-Status", "Estimating Effort");
### Sets custom field value
### Usage: set_custom($field_name, $field_value, $record_transaction)
sub set_custom {
my ($CFName, $CFValue, $record) = @_;
my $cf = RT::CustomField->new($RT::SystemUser);
my ($id,$msg) = $cf->LoadByName(Name=>$CFName,);
if (!$id) {
$RT::Logger->debug("$MyName: Couldn't load CF ($CFName)");
return undef;
}
($id, $msg) = $Ticket->AddCustomFieldValue
(Field=>$cf, Value=>$CFValue, RecordTransaction=>$record ? $record : 0);
}
It uses the AddCustomFieldValue method instead of
AddValueForObject. $record is 1 if you want the change to generate another
transaction, 0 otherwise.
Gene
At 07:58 AM 9/4/2007, Kenneth Crocker wrote:
$cf_obj->LoadByName( Name => $cf_name );
$RT::Logger->debug( "Loaded \$cf_obj->Name = ". $cf_obj->Name() ."\n" );
$cf_obj->AddValueForObject( Object=>$ticket, Content=>$cf_value, );
return 1;
When I change the ticket status to "open", nothing happens. I do
have a notification scrip that produces an E_mail notification based on
the same user-defined condition and that works. But nothing else is
getting done. Any ideas as to why? I have another scrip similar to this
one (different Custom field modified and for only 1 particulat queue) and
it doesn't work either. Thanks in advance.
--
Gene LeDuc, GSEC
Security Analyst
San Diego State University
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