Mathew;
Where I am anyone can assign to anyone , for that I commented out the
following lines in Ticket_Overlay.pm
#if ( ( $Type ne 'Steal' )
# and ( $Type ne 'Force' )
# and #If we're not stealing
# ( $self->OwnerObj->Id != $RT::Nobody->Id ) and #and the
owner is set
# ( $self->CurrentUser->Id ne $self->OwnerObj->Id() )
# ) { #and it's not us
# return ( 0, $self->loc("You can only take tickets that are
unowned") )
# if $NewOwnerObj->id == $self->CurrentUser->id;
# return (
# 0,
# $self->loc("You can only reassign tickets that you own or
that are unowned" )
# );
#}
## End Change
You probably need to modify it rather than comment it out , I am just
pointing out where to look.
Regards;
Roy
Mathew Snyder wrote:
It seems to me that, as the RT Admin with SuperUser rights, I should be able to
give tickets which I don't own to someone else. Instead, I have to steal the
ticket and then reassign it. Is there a workaround for this? It seems like a
bit of unnecessary work for someone that has admin rights.
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