Stephen Turner wrote: > > > At Thursday 9/6/2007 10:01 AM, Mathew Snyder wrote: >> It seems to me that, as the RT Admin with SuperUser rights, I should >> be able to >> give tickets which I don't own to someone else. Instead, I have to >> steal the >> ticket and then reassign it. Is there a workaround for this? It >> seems like a >> bit of unnecessary work for someone that has admin rights. > > Mathew, > > I think the only workaround is to modify the code - we did this so that > queue admins (& super users) could switch ownership in one step. I can > dig out the code change if you're interested. > > Steve >
I am definitely interested. Thank you. Mathew -- Keep up with me and what I'm up to: http://theillien.blogspot.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
