hello. i am in a dilemma. i have two group watchers. one as admincc and one as cc. how can i make it so that an e-mail coming from rt does not show a cc? the reason for these two are simple. when a ticket comes in, it notifies admincc because it is assigned to nobody and cc will get all correspondence. i also have a script that adds a corresponder (someone that replied) as a Cc. how can I add as a Bcc? we are having issues with duplicate mails because everyone is hitting reply all.
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