Definitely not a disabled account already on the system (although why would that matter? Everyone can create a ticket in our setup. Or am I misunderstanding your comment?)
It happened again over the weekend. A user tried to submit to our helpdesk using her hotmail account and it failed (twice). She then tried with her gmail and it worked. This was a user who had never contacted the helpdesk before. Drew Barnes wrote: > Check to make sure that address is not a disabled account already on the > system. > > Fran Fabrizio wrote: > >> Occasionally, I get a >> >> RT could not load a valid user, and RT's configuration does not allow >> for the creation of a new user for this email ([EMAIL PROTECTED]). >> >> even though in this queue, Everyone has the right to CreateTicket. (There's >> nothing special about @uab.edu, I just picked that as the latest example - >> it happens with all sorts of domains) >> >> Has anyone else seen this? It's sporadic, once every week or two. RT 3.6.4 >> >> >> -- Fran Fabrizio Senior Systems Analyst Department of Computer and Information Sciences University of Alabama at Birmingham http://www.cis.uab.edu/ 205.934.0653 _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
