Hey Prakash, In your html/Ticket/Elements/ShowUserEntry file, change <%$User->Name%> to <%($User->RealName)>. You should save the new file into your local RT html directory.
I have written a couple of patches to do this in other areas: http://rt.bestpractical.com/view/AdminUser-fullname-list-3.6.1 http://rt.bestpractical.com/view/SelectOwner-fullname-list-3.6.1 Let me know if you have any questions. Good Luck, Keith -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Prakash Velayutham Sent: Monday, September 10, 2007 12:07 PM To: [email protected] Subject: [rt-users] How to change the Owner from UID to "Real Name" attribute Hello, In RT, when an admin looks at one of his tickets, the Owner attribute shows his UID. How can this attribute be changed to show his/her Real Name instead? I would prefer a solution that does not mess up past tickets. RT - 3.6.3 And we have linked RT authentication to an OpenLDAP server, if that makes any difference. Thanks, Prakash _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
