Wonderful. Worked like a charm. I also modified the Elements/
SelectUser file to reflect the Owner drop-down box (during new ticket
creation) to show RealName instead of Name.
Thanks,
Prakash
On Sep 10, 2007, at 1:42 PM, Schincke, Keith D. (JSC-IT)[MEI] wrote:
Hey Prakash,
In your html/Ticket/Elements/ShowUserEntry file, change <%$User-
>Name%>
to <%($User->RealName)>. You should save the new file into your
local RT
html directory.
I have written a couple of patches to do this in other areas:
http://rt.bestpractical.com/view/AdminUser-fullname-list-3.6.1
http://rt.bestpractical.com/view/SelectOwner-fullname-list-3.6.1
Let me know if you have any questions.
Good Luck,
Keith
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Prakash
Velayutham
Sent: Monday, September 10, 2007 12:07 PM
To: [email protected]
Subject: [rt-users] How to change the Owner from UID to "Real Name"
attribute
Hello,
In RT, when an admin looks at one of his tickets, the Owner attribute
shows his UID. How can this attribute be changed to show his/her Real
Name instead? I would prefer a solution that does not mess up past
tickets.
RT - 3.6.3
And we have linked RT authentication to an OpenLDAP server, if that
makes any difference.
Thanks,
Prakash
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com Commercial support:
[EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
