Hi David, On Mon, 10 Sep 2007, Davide wrote:
> Is there a way to delete those tickets so that no 'tracks' are left > behind? Do I need to do this via MySQL or RT does have some sort of > add on that will take care of this for me? The answer is in the FAQ :) http://wiki.bestpractical.com/view/FAQ I have been using RTx-Shredder-0.06 successfully with RT 3.4.5, for instance. The new version is available at http://search.cpan.org/dist/RTx-Shredder/ You probably don't want to edit the MySQL directly. HTH, -- -- Andreas _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
