Hi folks I'm having the same issue as this one discussed in January. Is there any way to easily change this so that AdminCC recipients actually get a To: header. I understand that this would probably introduce ambiguity as to whose address would go in there, but can't it have To: and Cc: headers to avoid this?
I'm not too familiar with the dos and don'ts of email headers, but would appreciate any tips. Regards, Richard On 9/11/07, Richard Brady <[EMAIL PROTECTED]> wrote: > Hi Steve > > > I have a user who objects to the fact that mail sent by RT has no To: > > header > > (e.g. when he replies to or comments on a ticket). It show up in his > > mail as > > "undisclosed recipients" and his mail filtering puts it someplace nasty. > > Sounds like he's an AdminCC and getting a Bcc of the mail, and there > aren't any other recipients, so there is no To. If he's got filtering, > could he not put in a rule to catch a subject with '[$rtname' in, and do > the right thing with it? (that's what I've done, anyway) > > Cheers > Toby _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
