Hi,
I am using version 3.4.2, and I have configured the CommandByMail extension. We use a php form to generate an email to our system, which creates the ticket. When I use the form, because I have superuser privileges, a new ticket is created with the custom fields autopopulated. However, if a non-privileged user uses the form, the custom fields are not populated. I've given everyone the "modify custom fields" privilege, but still am unsuccessful. If a user uses the self-service (when I also grant everyone the "see custom field" privilege) they can modify the fields, but still no luck by sending the appropriate email. The CommandByMail functionality does work for the non-privileged user to set the queue initially on ticket creation. I've found that the only privilege I can give that allows a non-privileged user to autopopulate the custom fields from the email is the "modify ticket" privilege, but I don't want to do that. Is there something that I'm missing, or any suggestions on how to fix this? Thank you, -Lori
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