We were having the same issue here, but it looks like I got it fixed... Caveat: we're running v3.6.1.
I gave Everyone the following custom field rights: AssignCustomFields ModifyCustomField SeeCustomField With those rights set, unprivileged users' emails are setting the custom fields properly. Hope that helps! On 9/16/07 4:41 PM, "Loriann Higashi" <[EMAIL PROTECTED]> wrote: > Hi, > > > > I am using version 3.4.2, and I have configured the CommandByMail extension. > We use a php form to generate an email to our system, which creates the > ticket. When I use the form, because I have superuser privileges, a new > ticket is created with the custom fields autopopulated. However, if a > non-privileged user uses the form, the custom fields are not populated. > I've given everyone the "modify custom fields" privilege, but still am > unsuccessful. If a user uses the self-service (when I also grant everyone > the "see custom field" privilege) they can modify the fields, but still no > luck by sending the appropriate email. The CommandByMail functionality does > work for the non-privileged user to set the queue initially on ticket > creation. > > > > I've found that the only privilege I can give that allows a non-privileged > user to autopopulate the custom fields from the email is the "modify ticket" > privilege, but I don't want to do that. > > > > Is there something that I'm missing, or any suggestions on how to fix this? > > > > Thank you, > > -Lori > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com -- Scott Hill <[EMAIL PROTECTED]> Network Administrator Metro Dentalcare tel:+1-612-861-9119 _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
