Sorry Mathew you are absolutely right, I so used to my customised
version that I forgot what is out of the box, I am not sure why the RT
folks left it out.
You can add the queue either using call backs (though not sure how to do
this - If you get a working call back please tell me how these are
done), Or you can easily add the Queue list by modifying
Ticket/Update.html adding:
<tr><td align=right><&|/l&>Queue</&>:</td><td><& /Elements/SelectQueue,
Name => "Queue", Default =>$TicketObj->QueueObj->Id &> </td></tr>
Regards;
Roy
Mathew Snyder wrote:
Also, as the admin I have SuperUser rights so permissions shouldn't be the
issue.
Keep up with me and what I'm up to: http://theillien.blogspot.com
Raed El-Hames wrote:
It should already be there -the row between Status and update type .. or
am I mis-understanding your question
I am guessing you have permission problems which also relates to your
Child tickets problem
Roy
----- Original Message ----- From: "Mathew Snyder" <[EMAIL PROTECTED]>
To: "RT Users" <[email protected]>
Sent: Monday, September 17, 2007 7:20 PM
Subject: [rt-users] Queue list on Comment/Reply page
How hard would it be to add a drop down list of all of the queues to the
Comment/Reply page?
--
Keep up with me and what I'm up to: http://theillien.blogspot.com
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