Hello Adam,
Your request has already been implemented. I'm using RT 3.6.3 and there's a Take link next to each unowned ticket. You can upgrade your RT or compare the code of your RT version and RT 3.6.3 to find how to do this. Good luck. Regards, -- Iounes GARDON _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
