Appreciate it - thank you! -----Original Message----- From: Iounes GARDON /iog .Y [mailto:[EMAIL PROTECTED] Sent: Wednesday, September 19, 2007 9:47 AM To: Adam Savage Cc: RT-Users Subject: Re: [rt-users] adding Take to default query
Hi Adam, Thank you for having detailled a little more your needs... The query 'Search - Unowned Tickets' is stored in the database. The script who insert it (at RT installation) is <RT PATH>/etc/initialdata. { Name => 'Search - Unowned Tickets', Description => '[_1] newest unowned tickets', # loc Content => # 'Take' #loc { Format => "'<a href=\"__WebPath__/Ticket/Display.html?id=__id__\">__id__</a>/TITLE:#', '<a href=\"__WebPath__/Ticket/Display.html?id=__id__\">__Subject__</a>/TITLE :Subject', QueueName, ExtendedSta tus, CreatedRelative, '<A HREF=\"__WebPath__/Ticket/Display.html?Action=Take&id=__id__\">__loc(Tak e)__</a>/TITLE: ' ", Query => " Owner = 'Nobody' AND ( Status = 'new' OR Status = 'open')", OrderBy => 'Created', Order => 'DESC' }, }, Good Luck. -- Iounes GARDON _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com