Can anyone point me on how to build a search to search for unowned tickets but only to the groups you belong to?
we have multiple groups, one group has access to every queue and when i build a search for all unowned tickets, all tickets from different queues are shown. the reason for this is we want this one group to manage all other groups/queues but not necessarily the tickets themselves. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
