Figured it out. Seems that despite a CF being created as a Global, it has to be explicitly applied to a queue...strange.
Keep up with me and what I'm up to: http://theillien.blogspot.com Mathew Snyder wrote: > I have one DV that I set to a default value whenever a ticket is created. > I've > tried to port this over to another queue with a different CF/value but it > doesn't seem to work. Here's the code: > > my $CFName = 'Environment'; > my $DefaultValue = 'default_value'; > my $RecTransaction = 1; > my $QueueObj = $self->TicketObj->QueueObj; > my $CFObj = RT::CustomField->new( $QueueObj->CurrentUser ); > > $CFObj->LoadByNameAndQueue( Name => $CFName, Queue => $QueueObj->id ); > > unless( $CFObj->id ) { > $CFObj->LoadByNameAndQueue( Name => $CFName, Queue => 7 ); > unless( $CFObj->id ) { > $RT::Logger->warning("custom field '$CFName' isn't global or defined for > queue '". $QueueObj->Name ."'"); > return undef; > } > } > > unless( $self->TicketObj->FirstCustomFieldValue( $CFObj->id ) ) { > my( $st, $msg ) = $self->TicketObj->AddCustomFieldValue( > Field => $CFObj->id, > Value => $DefaultValue, > RecordTransaction => $RecTransaction ); > unless( $st ) { > $RT::Logger->warning( "Couldn't set $DefaultValue as value for CF > $CFName:". > $msg ); > return undef; > } > } > return 1; > > The only thing I've changed between the two queues is the name of the CF, the > value of the CF and the queue number as it is stored in the DB. Anyone have > any > thoughts as to why this isn't working? > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
