Mathew,
That does seem strange. I have only about 25 custom fields and only one
is global. It is not applied to ANY queue and the groups rights are set
so everyone can see it but only privileged can modify it. All others are
applied on a queue-by-queue basis with the group rights set as needed
for a queue. I don't understand why you needed to apply this global CF
to ANY queue.
Kenn
LBNL
On 9/24/2007 8:26 AM, Mathew Snyder wrote:
Figured it out. Seems that despite a CF being created as a Global, it has to be
explicitly applied to a queue...strange.
Keep up with me and what I'm up to: http://theillien.blogspot.com
Mathew Snyder wrote:
I have one DV that I set to a default value whenever a ticket is created. I've
tried to port this over to another queue with a different CF/value but it
doesn't seem to work. Here's the code:
my $CFName = 'Environment';
my $DefaultValue = 'default_value';
my $RecTransaction = 1;
my $QueueObj = $self->TicketObj->QueueObj;
my $CFObj = RT::CustomField->new( $QueueObj->CurrentUser );
$CFObj->LoadByNameAndQueue( Name => $CFName, Queue => $QueueObj->id );
unless( $CFObj->id ) {
$CFObj->LoadByNameAndQueue( Name => $CFName, Queue => 7 );
unless( $CFObj->id ) {
$RT::Logger->warning("custom field '$CFName' isn't global or defined for
queue '". $QueueObj->Name ."'");
return undef;
}
}
unless( $self->TicketObj->FirstCustomFieldValue( $CFObj->id ) ) {
my( $st, $msg ) = $self->TicketObj->AddCustomFieldValue(
Field => $CFObj->id,
Value => $DefaultValue,
RecordTransaction => $RecTransaction );
unless( $st ) {
$RT::Logger->warning( "Couldn't set $DefaultValue as value for CF $CFName:".
$msg );
return undef;
}
}
return 1;
The only thing I've changed between the two queues is the name of the CF, the
value of the CF and the queue number as it is stored in the DB. Anyone have any
thoughts as to why this isn't working?
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